Refund and Returns Policy for AURASORA
Effective Date: February 24, 2025
At AURASORA, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a clear and simple refund and returns policy. Please read the following terms and conditions to ensure a smooth return and refund process.
1. Return Eligibility
You can return most items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- The item must be in its original packaging with all tags, labels, and accessories intact.
- The item must not be on the list of non-returnable items (e.g., custom-made or perishable products).
- A valid proof of purchase (receipt or order confirmation) must be provided.
2. How to Return an Item
To initiate a return:
- Contact our customer service team at contact@aurasora or call 079 5773 8993 to inform us about your return and request a return authorization.
- Pack the item securely in its original packaging, including all original tags and accessories.
- Send the item to the following return address:
85 Rhosddu Rd, Filmore Hill, United Kingdom
Please note that customers are responsible for return shipping costs unless the item was damaged or incorrect.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process a refund to the original method of payment within 7-10 business days. Please note that it may take a few extra days for the refund to appear in your account, depending on your payment provider.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please return the original item and place a new order on our website. Exchanges are subject to the availability of the desired product.
5. Non-Returnable Items
Certain items are not eligible for returns or refunds. These include, but are not limited to:
- Custom-made or personalized items
- Gift cards
- Items marked as “Final Sale” or “Non-returnable”
- Used or damaged equipment (unless faulty)
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return and issue a full refund or replacement at no extra cost to you.
7. Late Returns
Returns outside the 30-day window will not be accepted unless there are exceptional circumstances, such as manufacturing defects. In such cases, please contact our customer service team for assistance.
8. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please don’t hesitate to get in touch:
- Email: contact@aurasora
- Phone: 079 5773 8993
- Address: 85 Rhosddu Rd, Filmore Hill, United Kingdom