Shipping Policy for AURASORA
Effective Date: February 24, 2025
At AURASORA, we strive to provide our customers with fast and reliable shipping options. This Shipping Policy outlines the terms and conditions related to shipping, including shipping methods, costs, delivery times, and more. Please read this policy carefully to understand our shipping procedures.
1. Shipping Methods and Costs
We offer a variety of shipping options to meet the needs of our customers. The shipping method you choose will determine the cost and delivery time. Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method selected.
- Standard Shipping: Available for most locations, with delivery times ranging from 5-7 business days.
- Expedited Shipping: Faster delivery option, with delivery times ranging from 2-3 business days.
- International Shipping: We offer international shipping to most countries. Delivery times and costs vary depending on the destination.
Please note that shipping rates may vary during promotions or special offers.
2. Processing Time
All orders are processed within 1-2 business days of receiving the order, excluding weekends and public holidays. You will receive an email notification once your order has been shipped, along with a tracking number to monitor the delivery progress.
3. Delivery Times
Delivery times depend on the shipping method chosen and the destination of the order. Below are the estimated delivery times for each shipping method:
- Standard Shipping: 5-7 business days (domestic orders within the United Kingdom)
- Expedited Shipping: 2-3 business days (domestic orders within the United Kingdom)
- International Shipping: Varies by country, typically 7-14 business days.
Please note that delivery times are estimates and may be affected by factors such as weather, customs processing, or other external circumstances. We do not guarantee delivery dates, but we will do our best to ensure your order arrives in a timely manner.
4. Shipping Restrictions
While we strive to ship to as many locations as possible, there may be shipping restrictions for certain countries or regions. If your location is restricted, we will notify you during the checkout process.
If you encounter any issues with shipping to your location, please contact our customer service team at contact@aurasora for assistance.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website. If you have any questions about your order or tracking, feel free to reach out to us at contact@aurasora.
6. Lost or Damaged Shipments
We take great care to ensure that your products are packaged securely. However, in the event that your order is lost or damaged during transit, please contact us immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund, depending on the situation.
Please note that once your order has been shipped, the risk of loss or damage passes to you. It is important to check your order upon delivery and report any issues promptly.
7. Shipping Addresses
It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete. AURASORA is not responsible for any delays or issues caused by incorrect or incomplete addresses.
If you need to update your shipping address, please contact us immediately after placing your order. We may be able to make changes if the order has not yet been shipped.
8. Customs and Import Duties (International Orders)
For international orders, the recipient is responsible for any customs fees, import duties, or taxes that may be applied by the destination country. These charges are not included in the price of the products or the shipping fee and will be collected by the carrier at the time of delivery.
We recommend that you check with your local customs office for more information about potential duties or fees before placing an international order.
9. Contact Us
If you have any questions or concerns about shipping, or if you need assistance with tracking your order, please contact us:
- Email: contact@aurasora
- Phone: 079 5773 8993
- Address: 85 Rhosddu Rd, Filmore Hill, United Kingdom