Payment Policy for AURASORA
Effective Date: February 24, 2025
At AURASORA, we aim to provide a seamless and secure payment process for our customers. This Payment Policy outlines the payment methods accepted, as well as the terms and conditions related to payment for products purchased from our website, aurasora.com.
1. Accepted Payment Methods
We offer a variety of secure payment options to ensure a smooth checkout experience. The following payment methods are accepted on our website:
- Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit and debit cards.
- PayPal: You can pay securely via PayPal, using your PayPal balance or linked bank accounts/cards.
- Apple Pay & Google Pay: Available for customers using compatible devices and accounts.
- Bank Transfer (for bulk orders): For larger orders, we may accept bank transfer payments. Please contact our customer service team for assistance with this option.
All payments are processed securely using encryption technology to protect your sensitive information.
2. Payment Authorization
By placing an order, you authorize AURASORA to charge the payment method you provide for the total amount of your order, including applicable taxes, shipping fees, and any other charges.
Please ensure that the payment information provided is correct and up to date. If your payment method is declined, your order will not be processed, and you will be notified to update your payment details.
3. Payment Processing
Once your payment is successfully processed, you will receive an order confirmation email containing your order details. Please note that the confirmation email does not guarantee shipment of the products. Orders are subject to availability, and we may need to verify your payment before processing.
4. Security
At AURASORA, we prioritize the security of your payment information. All payment transactions are encrypted using SSL (Secure Socket Layer) technology to ensure the safety of your credit card and personal information. We do not store any payment details on our servers.
5. Currency
All transactions are processed in GBP (£). If your payment is made in a different currency, the amount charged will be converted according to the exchange rate applied by your payment provider or bank. Please note that any additional fees for currency conversion are the responsibility of the customer.
6. Payment Confirmation
After your payment is processed, you will receive an order confirmation email that contains your order number, product details, and estimated delivery information. If you do not receive this email, please check your spam or junk folder, or contact us to verify the status of your order.
7. Taxes and Duties
Applicable taxes (such as VAT) are calculated based on your shipping address and will be included in the total cost at checkout. For international orders, customs duties, import taxes, and handling fees may apply, and these are the responsibility of the recipient.
8. Order Modifications and Cancellations
Once your payment has been processed, changes to your order (such as product modifications or cancellations) may not be possible. If you need to modify or cancel an order, please contact us immediately. If the order has already been shipped, you will need to follow our Refund and Returns Policy for returning items.
9. Refunds and Disputes
In the case of refunds (such as for returned items or canceled orders), payments will be refunded to the original method of payment. The processing time for refunds may vary depending on your payment provider. For more information on our refund policy, please refer to our Refund and Returns Policy.
10. Contact Us
If you have any questions or concerns about our payment process, or if you need assistance with payment methods, please feel free to reach out to us:
- Email: contact@aurasora
- Phone: 079 5773 8993
- Address: 85 Rhosddu Rd, Filmore Hill, United Kingdom